Cookies on London Councils

Cookies are files saved on your phone, tablet or computer when you visit a website. We use cookies to store information about how you use the London Councils website, such as the pages you visit.

Measuring website usage (Site Improve)

We use Site Improve to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better.

Site Improve stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Site Improve to use or share our analytics data.

Cookie: nmstat
Purpose: Records information about your use of the website such as when you last visited the site.
Expires: 1000 days after last visit.

Cookie: AWSELBCOR
Purpose: Ensures that all page views for the same visit (user session) are sent to the same endpoint.
Expires: When you close your browser


Gathering user feedback (Survey Monkey)

We conduct online surveys to help us to understand our users' needs and improve our service. We use Survey Monkey to collect responses to surveys.

If you take part, SurveyMonkey will save extra cookies to your computer to track your progress through it. No personal information is stored unless provided as part of the survey.

Cookies: ep201, ep202, ep203, smcx_0_last_shown_at, CX_402905543
Purpose: Allow your responses to surveys to be collected.
Expires: When you close your browser apart from CX_xxx cookies which expire after one year.

Please also refer to Survey Monkey's Cookie Notice.


Strictly necessary cookies

Cookie preferences

Used to store your cookie preferences.

Cookie: CookieControl
Purpose: Stores your cookie preferences.
Expires: 90 days after last visit.

Site security

We use Cloudflare to detect potentially malicious users to our site.

Cookie: __cfduid
Purpose: Collects and anonymizes End User IP addresses using a one-way hash of certain values so they cannot be personally identified.
Expires: 30 days after your last visit.